Here you can find all info to know if and how much you'll have to pay the shipment of your order, how long it will take and other useful details.
We are glad to offer free shipping to our customers for the following orders amount:
Italy: orders over 200€
EU: orders over 300€
USA and extra-EU (USA, Canada and all european Countries outside of EU): orders over 400€
Other Countries (Asia, Russian Federation and rest of World): orders over 500€
For orders lower than these imports, the shipping fee is:
10€ to Italy
20€ to EU
30€ to USA and extra-EU
40€ to Asia, Russian Federation and all other Countries
The eventual shipping cost is automatically calculated at Checkout based on destination Country and on the order amount, after any coupon, voucher, tax exemption or other entry should be included in the sub-total.
You can know if this cost will be or not at your charge also at the Cart page, before then the final checkout, using the function "Estimate shipping and taxes" that will show the computation based on the products in the cart and the shipment zone. This quote is provisional and will be anyway confirmed at checkout after input of definitive information.
In few and very rare cases we could need to ask for additional shipping cost, AFTER the order has been confirmed online at the regular fee provided and by email communication. This can happen due to uncommon orders, for instance whose shipment requires a particularly voluminous or heavy box, o for delivery address in troubling localities or areas especially uncomfortable to reach (named by couriers "Remote Areas" and showed on website of the same couriers).
Another exceptional case where an additional cost could be asked, is that of orders at very high discount with free shipping, for which the shipment fee should result particularly more expensive than expected.
In any case, before accepting the payment and arranging the order, we will inform the customer about the special case providing all details, possible solutions and related additional cost.
The customer will have then obviously free choice to confirm/modify his order or specify the preferred solution being fully aware of final shipping cost.
In these cases, the customer eventual choice to not confirm his purchase will result in a FULL refund, and will not cause any cost or loss of the amount originally paid.
DELIVERY TIME AND COURIERS
All orders are shipped from SINGOLARE headquarters in Naples in our signature boxes or similar packaging, respecting the volume of products purchased and with all needed precautions given the product type. The orders are processed and dispatched the same day they're placed if this happens in the morning, or at most within 2 days if the items are located in another SINGOLARE store.
Quite rarely slight delays can verify in the collection of the parcel; in this case the customer is notified via email and updated about the timing and the state of the order.
Delays can be caused by items availability, pending payments, failed collection from the courier due to force majeure, high number of orders in special periods (e.g.: festivities or start of sales time).
Anyway we will do our best to avoid delays and to have the products ready to ship at the soonest possible, so that we can be proud of our statistic to entrust to couriers more than 90% of the orders within 24 hours after they are placed.
Also please remind that Saturday is a non-working day for couriers, so all orders placed on Friday evening and during the week-end will be dispatched on next Monday.
PLEASE NOTE: in case of Bank Transfer payment, the goods will be kept aside awaiting the outcome of the transaction. At the end of the online purchase customer is asked to send an email with a copy of the payment receipt, order number and client name, to let us reserve the items. Then as soon as the transaction is confirmed by our bank the parcel will be shipped out. This normally takes from 2 (Italy) to 5 (abroad) business days.
The shipping companies we work with are DHL and SDA/EMS (registered post). The customer is not allowed to choose a preferred service during the purchase process or at final checkout, but only express his eventual preference in the comments of the order or with a following communication.
This is in fact an auotonomous choice of SINGOLARE based on kind of order, weight/volume of the box, shipping address and courier availability, since we know well which service works better from case to case.
Starting from the pick-up of the parcel, delivery takes usually 1 day to Italy, 1-2 days to Europe and USA East Cost, 3-4 days to the rest of the World with DHL express.
While with EMS it takes 2-3 days to Europe and 5-7 to the rest of the World.
Delivery time of EMS service can be a bit longer sometimes due to intense traffic period or to customs clearance/duties payment by the customer.
SINGOLARE will choose DHL express in most cases, except for shipment of very big volume or directed to Russia where we always ship by EMS service to ensure a safe delivery.
In any case SINGOLARE reserves the right to choose the service to use in total autonomy, unless expressly required in the order comments or via mail right after the purchase (write to: firstname.lastname@example.org or reply directly to the confirmation message of order placed). Customers can this way agree with us a preferred shipping service, and in rare cases an extra cost could be asked for this.
SHIPMENT TRANSIT AND DELIVERY
After the parcel is picked-up from the courier, SINGOLARE will always send the customer a confirmation email with a tracking number to follow the shipment in real-time, plus informing with expected delivery time. In some case and where required, we attach to the message a copy of the order invoice while the original document is always inside the box and readable after the parcel is received.
During the parcel transit is our good use to check always the tracking to be informed of possible delays, disruptons or other problems (however quite rare). These are cases not depending from our service neither under our control, but in order to provide always an excellent service to the customer we are committed anyway to promptly intervene contacting the courier to solve these troubles as fast as possible.
Moreover we remind to our customers that currently the service of calling the consignee near the delivery time is at entire discretion of the courier and we cannot assure that, therefore we suggest to keep an eye to the tracking or be ready for the expected delivery date or also to enable the email/SMS warning of near delivery at the tracking web page. This in order to avoid a failed delivery due to absence of consignee, in which case the delivery will be postponed to following days and the courier is appointed to contact the customer to agree a new attempt (the actions the courier will do after the failed delivery for absence of consignee may vary depending on Country, delivery service and type of shipment).
Our customer service will be however always available to help the customer in such cases, so feel free to contact us to get assistance with your shipment.
All our shipments are covered with insurance from theft and accidental damages at no extra costs for customers, but once the parcel reaches the final destination and is accepted from consignee the merchandise is no longer covered by such insurance. We invite therefore our customers to pay attention in opening the box and pulling out products contained to avoid damages which would be at your responsibility.
Before shipping an order, we take a special care to check conditions of purchased items, to fold and put them in the package and to seal this with customized adhesive tape with SINGOLARE logo.
In case an item shows any imperfection, before going on we contact the customer providing details and pictures of the flaw in total frankness; this both to ask if he confirms the order anyway, both to avoid claims after the delivery regarding unexpected problems in the aspect of the garment.
At delivery time, customers are kindly invited to carefully inspect the parcel condition before signing and accepting the delivery as complete.
In case in fact the box should appear opened, damaged or not sealed with our tape (neither with the stamped tape of Customs authorities, who could open the box for a regular inspection), we highly suggest to accept the delivery with the note “Received unchecked”. After that customer is kindly invited to open a claim with the local courier office and promptly inform us at the e-mail address email@example.com.
If the parcel is delivered not intact, and the customer signs the delivery without the note “Received unchecked” as suggested, delivery will be deemed automatically accepted and any related claim cannot be allowed.
VAT EXEMPTION AND IMPORT DUTIES
Please note that all shipments to extra-EU countries are exempt from IVA (italian Valued Added Tax), that is currently at 22%. The final price for these customers so is calculated online BEFORE the payment, with taxes deducted. The shipping invoice we send with the parcel (and you can require via email too) will reflect this tax exemption.
We wish to remind that all shipments to extra-EU countries are subject to import duties based on each Country regulations. These will be totally in charge of the customer and at his sole responsibility. Any delay in the delivery caused by a late payment of import duties cannot be ascribed to SINGOLARE.
Since these duties are charged once the parcel reaches its destination and customs policies may vary from case to case, we have no control over these fees neither is possible for us to estimate an approximate amount. We recommend then to contact your local Customs office to know how imports work and the applied duties before you place an order, to be totally aware of the final cost of your purchase.
In this regard we inform all extra-EU customers that is absolutely impossible to write in the shipping invoice a price lower than paid, or to declare the items as a gift, in order to avoid import fees. As this would be an actual tax evasion, SINGOLARE will never encourage nor facilitate this kind of illegal procedure.
If the parcel is blocked at Customs for disregard of rules by the customer, or if the delivery fails for any reason attributed to the customer (for instance: wrong address or phone number, absence of the addressee, delivery rejected without reason or forewarning), the parcel might be shipped back to the sender with high additional costs. In this case, SINGOLARE will entirely charge the customer with the aforesaid additional costs, deducted from the final refund for deleted order.
Nevertheless we have a good knowledge of Customs rules, thanks to our experience with those regions where we ship most frequently, it would be basically impossible to be aware of norms and conditions of all Countries having each of these a different regulation, furthermore costantly changing and updating. For this reason we invite our customers to write to firstname.lastname@example.org for any communication about the import of the order in your Country.
SHIPPING OF PERFUMES
We are sorry to inform our customers that at the moment we are NOT ABLE to ship PERFUMES with alcohol content outside of Europe, so all orders of this kind will be denied and eventually refunded.
Purchasing, it is to be understood that the customer reads and comprehends all of the listed Shipping information.